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Home > Terms and Conditions

Policies, Terms and Conditions:
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of PittsburghWaterCooler.com, Copyright ©2009, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Freight Damage  by 
Please note any possible damage to any units that you receive no matter how small (torn carton, mashed carton, units laying on their side, etc.). Unless the units are obviously not in working condition, please go ahead and accept them, and note the condition on the delivery receipt. If you need to file a claim for concealed damage (not apparent at time of delivery), the delivery terminal of the carrier needs to be notified of the damage within ten (10) days from the date of delivery in order for the carrier to be held liable for damages.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PittsburghWaterCooler.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether PittsburghWaterCooler.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. PittsburghWaterCooler.com is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of parts within thirty days of purchase for a refund. Returned products must meet the following criteria: must be manufacturer's original package and in new resaleable condition, include all parts, pieces & instruction manuals, and not be used, damaged, or incomplete. Electrical parts are non-refundable unless it is determined to have a manufacturer's defect. Shipping and handling charges are not refundable unless we select and ship the incorrect part to you. There will be a 25 percent restocking fee. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Water Coolers and Drinking Fountains - We have a thirty day money back return policy. All water coolers and drinking fountains must meet the following criteria: must be in the manufacturer's original package and in new resealable condition, include all parts, pieces & instruction manuals, and not be used, damaged, or incomplete. We cannot accept models that have been installed. Also, per the manufacturer's policy, we cannot accept returns for water coolers or drinking fountains that have a Glass Filler, are Freeze-Resistant, or Non-Standard Color. Shipping and handling charges are not refundable. Customers are responsible for return shipping back to the manufacturer. Returned water coolers must be shipped by freight to prevent damage to the cooling system. The manufacturer reserves the right to reject returned units once they receive them. There will be a 25 percent restocking fee. If you need to return a water cooler or drinking fountain please call us.
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Shipping Methods  by 
We offer ground shipping on all of our products on our website. If you would like to have your purchase expedited, please call our toll free phone number 1-877-671-4236 to make arrangements.
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Shipping Policy  by 
Shipping Time -- Most orders received before 3:00 PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by PittsburghWaterCooler.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
PittsburghWaterCooler.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, PittsburghWaterCooler.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. PittsburghWaterCooler.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PittsburghWaterCooler.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
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