Water Coolers and Drinking Fountains - We have a thirty day return policy. All water coolers and drinking fountains must meet the following criteria: must be in the manufacturer's original package and in new re-saleable condition, include all parts, pieces & instruction manuals, and not be used, damaged, or incomplete. We cannot accept models that have been installed. Also, per the manufacturer's policy, we cannot accept returns for water coolers or drinking fountains that have a Glass Filler, are Freeze-Resistant, or Non-Standard Color. Shipping and handling charges are not refundable. Customers are responsible for return shipping. Returned water coolers, drinking fountains, bottle filling stations and other compressor-units must be shipped by freight to prevent damage to the cooling system. A 25 percent restocking fee will be applied. The manufacturer reserves the right to reject returned units once they receive them. If you need to return a water cooler or drinking fountain please call us.